Develop a reliable process for communicating that fits your style.

To be a Good Communicator you first need to understand your role as a leader, what you do, as well as what’s expected of you.

To inspire openness and trust, listen with the intent to act and invite feedback. Articulate a clear set of organizational values that embrace integrity, fairness, and compassion.

Values communicate beliefs.

Thoughtful leaders listen and act on what they learn. This honesty and openness inspires trust, reinforces relationships and secures the loyalty of employees, customers and investors.

Good communication is vital in a business environment marked by uncertainty and change, and promotes healthy relationships.


Contributed by Rocky Romanella, Retired President of UPS Retail Operations, Keynote Speaker, Leadership, Motivation & Values.

Rocky Romanella, Keynote Leadership Speaker