Creating a strong culture is critical to your company’s long-term success and growth. Balanced Leaders work hard to create the best, the brightest, most informed and best educated team in their industry. Expressing appreciation can go a long way towards cultivating a customer-focused culture. It can be as simple as thanking customers for their business and loyalty. In every customer interaction, make sure they know you are grateful they chose to do business with you.
Contributed by Rocky Romanella, Retired President of UPS Retail Operations, Keynote Speaker, Leadership, Motivation & Values.