Something as simple as remembering and using people’s names offers prestige. Everybody wants to feel the prestige of being thought of as unique, memorable, and important. A person’s name is as important to them as yours is to you. Unfortunately, too many professionals have shared with me that they can’t remember names. I’ll ask, “You mean you meet someone one day and then you see them three weeks later and can’t remember their name?”
“No,” they answer. “People introduce themselves. I introduce myself, and then... poof! The name disappears.”
I do not think that in these cases we actually have trouble remembering names. I don’t think we truly heard the name in the first place. To be able to offer the prestige that comes from using someone’s name, make a point of catching and then tossing the name around in conversation. Here is a four-step process for remembering names.
The Name Game
1. Right before you meet new people, focus. Prepare to catch their name. If you do not catch it, ask them to repeat it rather than letting it go. Do not be embarrassed to ask.
(They probably did not catch your name, either.)
2. Casually toss their name back in your first or second response.
3. Mention their name naturally throughout the conversation but DO NOT overuse it.
4. Repeat their name when parting.
Contributed by: Dean Lindsay, Award Winning Speaker and Author of The Progress Challenge & Co-Author of Stepping Stones to Success