There can and should be pleasure in service. Find pleasure in pleasing. Savor the opportunity to help coworkers and employees, as well as customers, to progress. We can choose to feel pleasure from the work we do as well as the people we do it with. When traveling internationally on business, I am frequently asked, when getting my passport stamped, if I am traveling for business or pleasure. I am always tempted to say Both. I like the work I do. It brings me a great deal of pleasure. I hope yours does too.
It is much easier to be working and winning
when we are working and grinning.
Joy is a wonderful motivator. Most of us participate best in a positive, upbeat working environment where we feel we are being heard and appreciated. So why not create some hoopla, have some laughs? Find the relish in your work. Be the cause of enjoyment. Where is the whoopee?
Southwest Airlines is often cited as having an upbeat and caring culture. Do you know who benefits the most from the Southwest Airlines culture? Not us, though we get good pricing, friendly customer service, and on-time flights.
The group that benefits most from the Southwest culture is the Southwest Airlines team members. They all (well most, anyway) really get a kick out of their jobs. They gain a great deal of pleasure (as well as the other Ps of Progress) from being a Southwest team member.
Southwest believes, and rightfully so, that if a company truly takes care of its employees, the employees will take care of the customers. (By the way, this is good for stockholders, too.)
“Work is either fun or drudgery.
It depends on your attitude. I like fun.”
Colleen Barrett, (Southwest Airlines’ former president, and with the airline since its 1971 inception)
Plus, the word is out on the street. When a Southwest employee shares where he or she works, people say, “You work at Southwest? Cool. Great company. Seems like a fun place to work. You guys are well taken care of. You must dig it.” That not only delivers pleasure, but also prestige.
The exact opposite happens when an employee of more than a couple of other airlines shares the same info. It is usually followed by a sympathetic silence, and responses like, “You guys got problems. You need to work on your customer service. Your executives are abusing you. Are you looking for a new job?” Bummer.
No fun. No pleasure, no prestige, little promise of progress. Little incentive to strive, to care, to try, to step out, to step up, to put one’s self on the line. Why bother?
So if you got game, show it, share it. Spice it up. Be thrilling. Have some gusto. Dare to care. Truly care that the people who help you are receiving pleasure in the relationship.
Are you fond of those around you? Fake it and see what happens. I bet they become people you’re fond of.
Show others the zest you have for your work. Zest offers pleasure.
No zest? Find it, create it, or move on.
Life is too short.
I could go on and on about pleasure, but as Stendhal (a complex and highly original French writer back in the 19th century) wrote, “Pleasure is often spoiled by describing it.” I hope I didn’t spoil anything for you.
Offer the Promise of Pleasure.
Contributed by: Dean Lindsay, Award Winning Speaker and Author of The Progress Challenge